Why does a company need procedures

Policies and procedures that are regularly reviewed and updated will assist a company in meeting its obligations at law. For instance a clear work health and safety policy will assist an employer in communicating its obligations to provide a safe workplace and how it will meet those obligations imposed on the business at law. Up to date policies and procedures can assist an employer in defending against legal claims.

Finally, policies and procedures let employees know where they can turn to for help. All policies should have a point of contact for queries relating to that policy so employees know who they can contact with questions.

Further, policies and procedures will set out the processes and options available for how any grievance can be addressed in the workplace.

The above is not an exhaustive list but sets out some of the reasons why policies and procedures are important to a business. All policies and procedures should be carefully drafted to ensure that they are compliant with any legal obligations, but also on balance do not place onerous obligations on an employer that it may not or cannot comply with.

Policies and procedures should also be clear, concise and user friendly. If you have any questions regarding policies and procedures, particularly the drafting of, implantation of or review and update of policies and procedures, please contact me today. Feel like your policy management could use a refresh? From policy creation, to campaigns, to reporting. Access all workshop recordings, slide decks, worksheets, and additional resources from the two day event! Watch Recordings. Convercent is a lot more than just GRC.

We are on a mission to drive ethics to the center of business for a better world. Why Policies and Procedures are Important Policies address pertinent issues, such as what constitutes acceptable behavior by employees.

Procedures clearly define a sequence of steps to be followed in a consistent manner, such as how the organization will respond to any policy violations. Related Resources. For instance, if you find yourself suddenly managing a virtual workforce, a policy may dictate the frequency for which to have virtual meetings and the procedure will outline how those meetings will be accessed, facilitated and attended.

Polices communicate what the organization expects for behavior but also its approach to dealing with work processes. For instance, a cash handling policy dictates the expectations for how employees are to behave when handling cash. This includes how that cash is safeguarded, stored, and protected from employee fraud. For example, for a waiter who serves in a restaurant, the procedure for delivering the service might be:. Detailing the procedure for delivering great service to customers is what contributes to a great service environment.

For example, a procedure for a receptionist answering the telephone should include tracking how often the receptionist answers the phone using a telephone script. This consistency helps to ensure that things are done the same way, every time, and that all of the procedural steps are followed.

When steps get skipped it creates an inconsistent process that then creates variations in product or service quality. You should feel safe and comfortable in the workplace, knowing that your managers and co-workers are looking out for your best interest.

Email Us Call Us: Search Search. Toggle navigation. Following policies and procedures is good for everyone as a whole.