What does ebay seller protection cover

Abusive buyer detection, enforcement and protection eBay has a strong Abusive Buyer policy that defines buyer abuse and allows us to take action on abusive buyers Abusive buyer policy. This will take you to the Resolutions center that allows sellers to report abusive buyers so we can take action on them. Feedback and defect removal when you can cancel a transaction because a buyer demands something not offered in the original listing.

Postage and delivery protections Quicker automatic feedback and defect removal when an item arrives late but tracking shows you shipped on time Quicker automatic feedback and defect removal when severe weather or carrier disruptions cause the item to arrive late What do you need to do to get this protection?

Use trackable and valid shipping methods. Offer free returns as long as you are not Below standard Be Top Rated and offer 30 day or longer returns. It involves an item that PayPal determines, in its sole discretion, is a counterfeit item. It involves an item that you deliver in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in person by using a PayPal goods and services QR code. It involves items equivalent to cash including gift cards.

It involves a donation. It relates to the purchase of a financial product or investment of any kind. The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat. Payments made in respect of gold whether in physical form or in exchange-traded form. These eligibility requirements for coverage can also be found in the Seller Protection section of our User Agreement. What is Proof of Delivery? For Intangible goods: For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled.

For QR Code Transactions: For QR code transactions, you may be required to provide us with alternative evidence of delivery or such additional documentation or information relating to the transaction. What is Proof of Shipment?

What can you do ahead of time to be covered by Seller Protection? If it's eligible, great. The date the item was shipped. You can help us by reporting the buyer - opens in new window or tab and clearly describing what they are doing.

This will help us investigate potential policy violations and take actions to protect you. See the abusive buyer policy for buyer behavior that is not allowed. You never have to agree to any changes to the terms in your listing e. If a buyer demands a change to what you originally offered, you can choose to either cancel the order, or you can complete the transaction under the original terms.

We will remove feedback and canceled transaction defects when we can see the buyer's demands in eBay messages. When you use the Global Shipping Program , you're responsible for getting packages safely to the US shipping center. If an item is damaged or lost after reaching the shipping center, you're protected from:. For more details, read the complete seller policies for the Global Shipping Program - opens in new window or tab. We adjust your late shipment rate and remove feedback when you ship internationally and the shipment receives a domestic carrier scan within your handling time.

We automatically adjust your late shipment rate, remove canceled transaction defects and remove feedback when:. Learn more about seller performance standards. You're eligible for the grace period if you fall below Top Rated Seller standards due to any of the following:.

If you don't meet sales and tracking requirements and performance standards after the grace period ends, you will lose your Top Rated Seller status and benefits. If a buyer retracts their bid and it disrupts your auction, you can choose to cancel the transaction and eBay will remove any feedback and cancel transaction defects. To prevent unpaid items, you can require immediate payment from buyers. A buyer demands something not offered in the original listing You never have to agree to any changes to the terms in your listing e.

What should be done from your part? What are events outside your control? An item has arrived late but tracking shows that you shipped on time eBay automatically adjusts your late shipment rate and removes feedback when: The carrier scan shows you shipped within your handling time, even if it arrives late. The carrier scan shows the item arrived by the estimated delivery, even if you shipped it late.

If there is no tracking or the carrier didn't scan the shipment, it will not count as a late shipment if the buyer doesn't indicate that the shipment was late. Severe weather or carrier disruptions have caused the item to arrive late eBay automatically adjusts your late shipment rate, removes canceled transaction defects and removes feedback when: Your shipment was impacted by delivery delays caused by weather or other carrier-caused events listed on the announcement board.

The shipment receives a carrier scan within your handling time, even if the item arrives late. How are you protected if you use the Global Shipping Program? If an item is damaged or lost after reaching the shipping center, you're protected from: eBay Money Back Guarantee requests when: A buyer claims an item isn't received or A buyer claims an item was damaged during shipping; Negative and neutral feedback when: You win a case alleging damage or loss; The feedback comment relates to a problem with shipping.